Ink making - White Tower

[Taya]

An ink-stained Novice frowns in annoyance.
An ink-stained Novice says 'No, I still need the wood gum before I can even begin!'

I've already given the ingredient but the Novice doesn't recognize it and I can't continue with the quest chain. I've given all other required items.

-Novice Taya

[Cerys]

If you have it, mail me a more complete log please. Thank you.